Privacy Policy

1. Introduction

Welcome to Transition ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and share information when you use our marketplace for triathlon and cycling gear.

2. Information We Collect

To provide you with the best experience on our platform, we collect certain information:

• Account Information: Name, email address, password, and profile details.
• Transaction Data: Details about the gear you list, buy, or sell, including payment information (handled by our secure processors).
• Verification Data: For sellers, we may collect shipping addresses and information necessary to verify the authenticity of equipment.
• Technical Data: IP address, browser type, and device information gathered via cookies.

3. How We Use Your Information

Your information is used to facilitate the secure exchange of gear between athletes:

• To manage your account and process transactions.
• To verify the authenticity and condition of listed items.
• To provide customer support and resolve disputes.
• To send transactional updates and, with your consent, newsletters about the community.
• To improve and protect our marketplace security.

4. Sharing Your Information

We believe in transparency. We share your information only in the following contexts:

• Platform Facilitation: Limited details are shared between buyers and sellers to complete a sale (e.g., shipping statuses).
• Service Providers: We work with trusted partners for payment processing, logistics, and verification.
• Legal Compliance: If required by law or to protect the safety and rights of our community.

5. Data Security

We implement industry-standard security measures to protect your data. All sensitive communications and financial transactions occur over encrypted channels. While we strive for absolute security, please remember that no method of transmission over the internet is 100% secure.

6. Cookies and Tracking

Transition uses cookies to remember your preferences, keep you logged in, and understand how you interact with our site. You can manage cookie settings through your browser, though some features may be limited if cookies are disabled.

7. Your Rights

You have the right to access, update, or delete your personal information at any time through your account dashboard. For data export requests or complete account deletion, please contact our support team.